Terms​ ​and​ ​Conditions​ ​of​ ​Coaching​ ​with​ Willow and Jax, LLC
Last Updated on April 17, 2026

SERVICES

Contractor will provide Client with 60 days of private Voxer coaching support, including async voice and text messaging, weekly accountability check-ins, and resources and templates as applicable. This is a consulting and coaching engagement. It does not include the creation of custom deliverables unless an implementation add-on has been purchased and is noted on the invoice.

INVESTMENT & PAYMENT

The total investment for this engagement is as outlined in the accompanying invoice. Payment is due in full at the time of signing. A late fee of 10% per month will be applied to any balance not received within 15 calendar days of the payment due date.

CONTAINER START & SCHEDULE

Client's 60-day container begins the Monday following receipt of all completed intake questionnaires and payment in full. Contractor will respond to all Voxer messages within 24 hours, Monday through Friday. Messages received on weekends or holidays will be answered the following business day.

Client understands that the value of this container depends on their active participation. Contractor is not responsible for outcomes resulting from lack of engagement during the container period.

CANCELLATIONS & REFUNDS

Due to the limited number of spots available and the nature of this offer, all payments are non-refundable. If Client wishes to cancel, a minimum of 30 days written notice is required. Cancellation does not relieve Client of any outstanding payment obligations. If an extenuating circumstance arises, Client is encouraged to reach out directly and Contractor will make reasonable efforts to find a solution.

CONFIDENTIALITY

Both parties agree to keep all information shared within this engagement strictly confidential. Contractor will not share identifying details about Client's business publicly without written permission. Client agrees to keep any resources, templates, or strategies shared by Contractor for their own business use only.

RELATIONSHIP OF THE PARTIES

Contractor is an independent consultant, not an employee or business partner of Client. Each party is responsible for their own business operations, taxes, and expenses.

LIMIT OF LIABILITY

The maximum amount of damages Client is entitled to in any claim relating to this Agreement shall not exceed the total amount paid to Contractor under this Agreement.

NON-DISPARAGEMENT

Both parties agree not to make public statements that would materially harm the reputation or business of the other party.

GOVERNING LAW

This Agreement is governed by the laws of South Carolina. Any disputes will be resolved through alternative dispute resolution prior to formal legal proceedings.

NOTICE

All formal communication regarding this Agreement should be directed to:
Contractor: hello@willowandjax.com